Refund policy
Returns & Refunds Policy
No Change-of-Mind Returns or Refunds
Due to the handmade nature of our products, we do not accept returns or offer refunds for change of mind, incorrect selection, or personal preference.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, unsafe, or significantly different from its description, or you receive the wrong item, please contact us at doujacandles@gmail.com with your order number, photos, and a description of the issue. We will assess the issue and provide any remedy required under Australian Consumer Law.
Cancellations
If you need to cancel an order, please email us as soon as possible. We will try to accommodate cancellation requests before your order is dispatched.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
Contact Us
Douja Candles
doujacandles@gmail.com